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Terms of Service

Terms of Service

Last Updated: 02.02.2025

1. Introduction

Welcome to Consult Ai (“we,” “us,” or “our”). These Terms of Service (“Terms”) apply to our website, any subdomains, and to all products and services we provide, collectively referred to as our Services. The term “Services” covers any paid or unpaid service, advice, consulting, guidance, communication, or product we offer.

By accessing or using our Services, you (“you” or “user” or “client”) agree to be bound by these Terms. If you do not agree with any part of these Terms, you must discontinue use of our Services.

2. Eligibility

  1. Minimum Age: You must be at least 18 years old or of legal age in your jurisdiction to use our Services.
  2. Capacity: You represent that you are legally capable of entering into binding contracts.

3. Scope of Services

  1. Nature of Services: We provide AI automation solutions, chatbots, marketing optimizations, lead generation, and related consulting or guidance for businesses.
  2. No Guaranteed Outcome: While we strive to deliver high-quality results, we do not guarantee any specific outcomes, success, or improvements from using our Services.

4. User Responsibilities

  1. Account Information: You are responsible for providing accurate, complete, and updated contact information and other data needed for our Services.
  2. Lawful Use: You agree to use our Services only for lawful purposes and in compliance with all applicable laws and regulations.
  3. Third-Party Data: If you provide us with contact details or personal information of third parties (e.g., your own clients), you must have the legal right or consent to share such information. You also agree to notify us if any sensitive or regulated data is included so we can manage it appropriately.

5. Fees & Payment

  1. Fees: Certain Services require payment of fees as agreed upon in a separate proposal, invoice, or contract.
  2. Payment Terms: Unless otherwise stated, payments are due in full prior to the commencement of the relevant Service or according to the terms in the invoice.
  3. Late Payments: Overdue invoices may incur additional fees or interest, as outlined in the invoice or separate agreement.

6. Intellectual Property & Licensing

  1. Ownership of Leads: Where we provide lead generation Services, the leads and all associated information remain our exclusive property. We may, at our discretion, license or make such leads available to you under agreed terms.
  2. Build & Host Services: Where we build AI automations, chatbots, or other solutions and host them under our own or third-party accounts, the underlying product, code, or processes remain our property. We effectively lease the use of these automations to you.
  3. General IP: Unless otherwise agreed, all intellectual property rights in any content, AI tools, software, or documentation we provide remain our property or that of our licensors.
  4. License to Use: We grant you a limited, non-exclusive, non-transferable license to access and use our AI solutions, tools, and documentation solely for your internal business operations, as agreed under these Terms.
  5. User-Provided Content: You represent that you own or have permission to use any content you provide. You grant us a non-exclusive license to process, store, and use that content for the purpose of delivering our Services.

7. Confidentiality

  1. Definition: “Confidential Information” means all non-public information disclosed by one party to the other that is marked or identified as confidential or that should reasonably be understood to be confidential.
  2. Obligation: Each party agrees to keep the other party’s Confidential Information confidential and to use it only to fulfill obligations under these Terms.

8. Disclaimer of Warranties

  1. As Is: Our Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
  2. No Guarantee: We do not guarantee that our Services or outputs (including AI automations) will be error-free, uninterrupted, or produce specific results.

9. Limitation of Liability

  1. Extent of Liability: To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of our Services.
  2. AI Outputs: You acknowledge that AI automations, chatbots, or other automated systems we provide may produce outputs that are unexpected or erroneous. It is your responsibility to thoroughly test, review, and monitor all AI automations before and during active use. You must have procedures in place to identify and address any incorrect, misleading, or harmful output. We expressly disclaim liability for any loss or damage (including reputational, financial, or operational) resulting from actions or decisions taken based on AI-generated outputs.
  3. Client Review: You are responsible for determining whether the AI automations, chatbots, or any outputs from our Services are suitable for your specific purposes. You agree to continually review their output and decision-making processes.
  4. Australian Consumer Law: Nothing in these Terms excludes any consumer rights you may have under the Competition and Consumer Act 2010 (Cth) or any other applicable legislation in Australia that cannot lawfully be excluded.

10. Indemnification

You agree to indemnify and hold us harmless from and against any claims, damages, losses, or expenses (including legal fees) arising out of or related to your breach of these Terms, your misuse of our Services, or your violation of any law or the rights of a third party.

11. Termination

  1. Termination by Us: We may suspend or terminate your access to our Services at any time if we believe you have breached these Terms or engaged in unlawful conduct.
  2. Termination by You: You may stop using our Services at any time.
  3. Effect of Termination: Upon termination, your right to access or use our Services ceases. Any provisions that by their nature should survive termination (e.g., intellectual property, confidentiality, liability, and indemnification) will remain in effect.

12. Changes to These Terms

We may update these Terms from time to time. Any changes take effect once posted with an updated “Last Updated” date. Your continued use of our Services after changes are posted constitutes your acceptance of the revised Terms.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of Australia, without regard to conflict of law principles. If any dispute arises from these Terms or your use of our Services, the parties agree to attempt to resolve it amicably first. If unresolved, disputes may be brought before the courts in Australia.

14. Contact Us

If you have any questions, concerns, or complaints about these Terms or our Services, please contact us. We will review your concern and respond as promptly as possible.

By using our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service.