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Privacy Policy

Privacy Policy

Last Updated: [Date]

1. Introduction

Welcome to Consult Ai (“we,” “us,” or “our”). We provide Services—defined as any paid or unpaid service, advice, consulting, guidance, communication, or product we offer—to businesses in Australia and worldwide. We are committed to respecting your privacy and protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and disclose your personal data in accordance with applicable Australian privacy laws (including the Privacy Act 1988 and the Australian Privacy Principles) and, where relevant, other international standards.

2. Information We Collect

  1. Personal Data

    • Name, email address, and/or phone number when you fill out our forms or otherwise communicate with us.
    • Any additional information you voluntarily provide during our Services or when contacting us.

  2. Automatically Collected Data

    • Cookies and similar tracking technologies.
    • IP address, browser details, and device information.

  3. AI-Related Data

    • Content of user queries, chat interactions, or other data relevant to providing our AI automation and chatbot Services.

  4. Third-Party Contacts (Client Data)

    • In the course of providing our Services, you may share the contact details of your clients or other individuals. We do not request financial, medical, or other sensitive information from you. If you provide any such data, it is your responsibility to notify us so we can take appropriate steps to manage it securely. You must also ensure that you have the right or consent to share those details.

We do not knowingly collect sensitive information (such as health data or government identifiers) unless explicitly required for a specific project and with your consent.

3. How We Collect Information

  • Directly From You: Via website forms, emails, phone calls, or when you purchase or use our Services.
  • Automatically: Through cookies, tracking pixels, or other technologies when you visit our website.
  • Through AI Services: User interactions with our chatbots or AI automation tools.
  • From Our Clients: When clients provide us with their own customers’ or partners’ contact details for project or marketing purposes.

4. Purpose of Collection and Use

We may use your personal data for the following purposes:

  1. Service Delivery: To provide and manage our Services, including AI automations, chatbots, and consultations.
  2. Communication: To respond to inquiries, send updates, and address service requests.
  3. Marketing & Analytics: To understand user interactions, improve our offerings, and send you relevant information about our Services.
  4. AI Improvement: To refine and enhance the performance of our AI tools and chatbots.
  5. Compliance: To meet legal obligations under Australian law or other applicable regulations.

5. Consent & Marketing Communications

  • Cookies: We use a notice or banner to obtain your consent for the use of cookies and similar technologies. By continuing to use our site, you agree to the placement of these cookies.
  • Email Marketing:
    • We include an opt-in mechanism when collecting your email (for example, a checkbox or clear statement of consent).
    • We also provide an opt-out or unsubscribe link in our marketing emails. You may opt out at any time by clicking the unsubscribe link or contacting us directly.
  • Client Responsibility: If you provide us with the contact details of third parties (such as your clients), you must ensure you have their consent or the legal right to share this information for marketing or project-related communications.

6. Disclosure to Third Parties

  • Service Providers: We may share information with external providers for marketing, analytics, hosting, or other operational purposes. These providers could be located inside or outside Australia.
  • No Special Agreements: We subscribe to their services under their terms. While we choose reputable partners, we cannot guarantee their compliance with all privacy standards.
  • Legal Requirements: We may disclose data if required by law, court order, or government regulation.

7. International Data Transfers

Because we operate globally and use third-party services that may host or process data outside Australia, your personal data may be transferred to other jurisdictions. We strive to implement appropriate safeguards, but data protection laws vary by country. By engaging our Services, you acknowledge and consent to these international transfers, subject to compliance with applicable laws.

8. Data Retention & Security

  • Retention Period: We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Once no longer needed, we delete or anonymize it.
  • Security Measures: We store data on secure systems protected by passwords and, where possible, two-factor authentication. While we follow best practices, no system is completely foolproof.
  • Deletion Requests: You may request deletion of your data at any time by contacting us, and we will review your request and remove your data as required by law or our internal policies.

9. AI & Automated Decision-Making

  • Data Processing: Our AI systems and chatbots may store and analyze user input data to improve functionality and train models.
  • Impact: Some AI-driven processes may involve automated decision-making. If you have concerns about these decisions, contact us for more information or to request a manual review.

10. Children’s Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, contact us so we can remove it.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access & Correct your personal data.
  • Delete or request erasure of your data.
  • Withdraw Consent, if your data is processed based on consent.
  • Complain to a relevant authority if you believe your rights are infringed.

To exercise these rights, please contact us. We handle each request on a case-by-case basis.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes, which will be effective once posted. The “Last Updated” date at the top indicates the latest revision.

13. Complaints & Contact

If you have concerns, questions, or complaints about our handling of your personal data, please contact us. We will review your concern and respond promptly. If you remain dissatisfied, you can also raise the issue with the Office of the Australian Information Commissioner (OAIC) or other relevant authorities in your jurisdiction.

By using our Services, you agree to the terms of this Privacy Policy. If you have any questions or need more details, please contact us. We value your trust and strive to ensure your data is handled responsibly and in accordance with applicable laws.